All ready-to-ship orders are dispatched within 1–3 working days after successful payment. For custom, personalized, or dyed orders, dispatch may take 2–5 or up to 6 working days.

Once your order is shipped, you will receive a tracking ID via SMS/email, which you can use to track your shipment in real-time.

No, we currently do not accept COD. All orders must be prepaid.

We only accept returns or exchanges in case of manufacturing defects. No other requests will be considered.

Yes, an unboxing video is mandatory to raise any return or exchange request. The video must clearly show the sealed package being opened and the condition of the product. Without this, your request will not be accepted.

The customer is responsible for all return or exchange courier charges. Clofer does not cover return shipping costs.

Once we receive your product, we will conduct a quality check (QC). If the item is unused, undamaged, and has all original tags, your request will be approved.

We do not provide cash refunds. If your return is approved, you will receive a Credit Note valid for 30 days.

No, we do NOT offer size exchanges. Please refer to our size chart carefully before placing your order.

Yes, you will receive the exact size selected at the time of purchase. However, minor alterations may be required for the perfect fit.

Due to lighting, photography, and screen resolution, slight color variations may occur. We try our best to ensure accuracy, but exact color matching cannot be guaranteed.

Please ensure your address is complete and accessible. If your location requires OTP, gate pass, or security access, it is your responsibility to coordinate with the delivery partner. Clofer is not responsible for delivery delays due to inaccessibility.